Shipping
UK lockdown due to Covid-19
We are continuing to work and process orders during the lockdown. All our orders are shipped via courier and the pressure on delivery companies at this time means it may take a little longer than usual to receive your parcel. For safety, the courier will not require a signature on delivery but may take a photograph of the parcel at your address as proof of delivery.
delivery rates and times
In normal circumstances, we aim to deliver within 5 workinging days of accepting your order. We will e-mail you with your order status during the shipping process. The cost of shipping within the UK is £4.99 up to 2kg, and £9.99 up to 10kg. If your order is particularly heavy or valuable, we will inform you of your shipping options when you place your order. Shipping includes compensation for goods up to £300. If you require more compensation than this, please let us know when ordering.
Faster delivery is available at extra cost. Please ask us about this when ordering if it’s something you require.
international shipping
We can ship to all European destinations, the US, Canada and many other parts of the world. Charges and delivery times vary by country. Please contact us if you are outside the UK and wish to place an order.
returns
If there is a problem with your delivery, please contact us as soon as possible and we will endeavour to help. You must contact us within 7 days if your order is incorrect (wrong items, or not what you expected) or damaged during transit. If you wish to exchange an item, please let us know within 14 days. The item(s) must be returned to us undamaged, buyer to pay return postage.
Unfortunately, we cannot accept returns on custom items unless they are faulty.
