Terms & Conditions
General terms & Conditions
By placing an order with Spinning Earth Wool via the website, you warrant you are at least 18 years of age and you agree to be bound by these Terms & Conditions.
Events outside Spinning Earth Wool’s control (including, but not limited to, fire, flood, pandemic, industrial action, civil unrest) shall be considered force majeure.
Spinning Earth Wool reserves the right to amend any information, including (but not limited to) prices, technical specifications, product offerings and terms of service, without prior notice.
Please note: wool is a natural material that will have variations consistent with a natural product. While every effort is made to produce photographs which accurately represent the items, colours may be subject to variation depending on different monitor or device displays.
Spinning Earth Wool reserves the right to cancel any order for any reason, in which case any payment will be fully refunded to you.
Delivery, Exchanges & Returns
The price applicable is that set at the date on which you place your order. The price for online sales is that quoted on the website; prices may be different for items sold via other avenues (e.g. farmers’ markets).
Spinning Earth Wool cannot deliver to PO Box addresses.
Please be aware that local charges (e.g. sales tax, customs duty) may be applicable depending on your country or region. These charges are at the customer’s expense.
If there is an issue with delivery (wrong, missing or damaged items) please contact us within 7 days.
Returns should be agreed with Spinning Earth Wool before returning any items (contact us by e-mail in the first instance).
Exchanges: contact us within 14 days. If an exchange is agreed, the item returned must be undamaged; buyer to pay return postage.
If an item cannot be delivered to a buyer, Spinning Earth Wool is not responsible for the cost of return shipping or repeat delivery.
Spinning Earth Wool is not responsible for any Customs charges or taxes that may be levied on a return of goods back to the UK from overseas, therefore please ensure any return is marked “Returned Goods”.
Courses
Cost for all courses are payable in advance, in full. If you are interested in a course but unsure, please contact us and we can arrange to send you more information. We do keep a backup list if a course is full and will contact you (on a first-come, first-served basis) if there is a cancellation and a place becomes free. It is not possible to accept new course members on the day.
When you have been accepted on to a course, we will contact you a couple of weeks in advance with further information including directions to the course venue. All materials are provided. You may wish to bring a notebook and pen to take notes.
Fibre Processing
Fleece should be clean, dry and free from moth infestation, faeces, large amounts of straw/vegetation, felting, or foreign matter.
Fleece should be delivered to us by prior arrangement in clean sealed identifiable bags.
A covering letter with the owner’s and animal details and processing requirements should be attached to the outside of one of the bags.
Fleeces may be delivered by carrier or personally (by prior appointment).
Fleeces which are subject to moth infestation will be destroyed. Where cleaning and grading of fleece has not been completed by the customer, a further charge may be levied.
When the nature of the fleece prevents us from producing the product requested by the customer we reserve the right to charge on a pro rata basis for the processes completed.
We reserve the right to refuse any fleece which we feel is of unsuitable quality.
A deposit of £10.00 per fleece should be enclosed with the covering instructions.
On completion of the processing an invoice will be supplied and payment must be cleared before goods are dispatched.
All invoices must be paid within 14 days.
Completed orders may be collected in person or sent by carrier at the customer’s expense.
Any order not collected within six weeks without prior arrangement will be forfeit.
Payment may be made by cash, cheque or bank transfer. Cheques will require clearance prior to collection or dispatch of goods.
Privacy
At Spinning Earth Wool, we take your privacy very seriously. We only use your data to manage your order in line with current GDPR regulations. We do not opt you in to marketing e-mails, and will never sell your details to a third party. All information relating to your credit card details is stored on PayPal’s webservers, and Spinning Earth Wool has no access to any of your financial details.
